Bracken's Frequently Asked Questions
When it comes to automotive repair there are always a lot of questions. We value our customers questions and time, so we've tried to answer some the most frequent questions we receive in this list. If you can't find your Q & A feel free to call, or fill out our contact form, and one of our professional mechanics will try answer any other questions you have.
Click on links below to reveal individual service info, reclick to closeYes. We want your business even if we have to match or beat all of our competitors pricing.
About NAPA AutoCare
As a NAPA AutoCare Center, we follow a strict Code of Ethics so customers will know up front what to expect. As part of this code, we pledge to:
- To perform high quality diagnostic and repair service at a fair price using quality Napa parts
- To employ ASE certified technicians
- To be dedicated to customer satisfaction
- To exercise reasonable care for the customers property while in our possession
- To obtain prior authorization and provide a price estimate for work performed
- To provide a system for fair settlement of customer complaints should they occur
- To maintain the highest standards of our profession
- To uphold the integrity of all members of the NAPA AutoCare Program
Our National NAPA AutoCare Warranty
We currently offer the NAPA AutoCare "Peace of Mind" Warranty, providing our customers with 12-months/12,000-miles of worry-free protection on qualifying parts and labor. Wherever you may travel, our warranty is honored at over 13,000 NAPA AutoCare locations across the country.
There's no greater peace of mind than knowing you have one less worry by having your vehicles serviced by the ASE–certified automotive service and repair professionals at your local NAPA AutoCare Center. They stand behind their work with the NAPA AutoCare Peace of Mind Warranty. It's a written warranty that is honored at more than 13,000 locations nationwide — more than any other automotive repair brand. So no matter where your travels take you — if you ever experience a problem with a covered repair, you can count on a NAPA AutoCare Center being nearby.
-
Benefits to You:
- Included FREE with your qualifying repair or service work.
- Covers parts and labor on qualifying repairs and services for 12 months/12,000 miles. That doubles to 24 months/24,000 miles if you use your NAPA VISA or NAPA AutoCare EasyPay Credit Card (applications available at participating locations).
- Honored nationwide by thousands of NAPA AutoCare Centers, so you're protected even when you travel.
All NAPA AutoCare Center locations are locally owned and operated. NAPA AutoCare is not a franchise, but a high standard in the automotive industry developed by NAPA more than 20 years ago. Because it meets or exceeds NAPA's high standards — and has an outstanding reputation in your community — your local NAPA AutoCare Center can offer exclusive benefits like the NAPA AutoCare Peace of Mind Warranty to its customers.
Tire Chart
- P = Passenger Tire (LT = Light Truck)
- 235 = Overall width of the tire in millimeters
- 75 = Sidewall height (distance from rim to tread) as a percentage of the thread width (known as aspect ratio)
- R = Tire construction, this one is Radial (also, B = Belted Bias, D = Diagonal Bias
- 15 = Represents the size of the wheel in inches
- In this example, the tire has the number 89H. This is the weight capacity of the tire. However, in most cases, you will not see this heading on the sidewall.
- A speed rating is sometimes put in front of the R (or B or D). A straight R rating means that it is rated for speeds of up to 100mph. The manufacturer does not recommended this tire for speeds greater than 100 mph. Other speed ratings are: S=112mph, T=118mph, U=124mph, H=130mph, V=149mph, & a Z rated tire is for speeds in excess of 149mph.
- The V and Z rated tires have excellent dry pavement grip/traction but due to their soft rubber compounds, do not have a long life.
- A tread rating indicates how long a tire should last. This figure is written in small letters on the sidewall of your tire. The higher the number, the longer the tire should last. 100 is the basic tread wear rating.
- The traction rating works just like grading – ‘A’ being the best, ‘B’ is good, and ‘C’ is acceptable. This number is also found on the sidewall.
- Temperature ratings work the same – ‘A’ best, ‘B’ good, ‘C’ acceptable. If you drive your car very hard, you want a temperature rating of ‘A’ because a ‘C’ would fail faster under these conditions. Again, look for this number on the sidewall.
Your tires should be rotated every other oil change, or every 6000 miles. Neglecting to rotate tires is a major cause of premature tire wear.
YES. The failure of a timing belt in many cars can result in major engine damage. The cost of repairing an engine with a broken timing belt is much greater than the cost of a timing belt replacement.
There are many sensors and computerized components that manage your vehicle's engine performance and emissions. When one of these fails, the "check engine" light is illuminated. Although your car may seem to run fine, it is important to have the issue addressed to prevent long-term problems.
This is a very serious problem — if your car overheats for too long, you can damage your engine. As soon as possible, find a safe place to pull off the road and shut the engine off! Do not attempt to check the fluid level in the radiator as it can burn you. The best thing to do is have your car towed to a repair shop.
You should get your oil changed every 3000 miles or as recommended in your vehicle's owner's manual.
Milky brown engine oil is an indication of coolant in the oil. This can be caused by a blown head gasket (other gasket), a failed transmission cooler, or cracked casings. This condition is very serious and needs to be checked by a professional technician quickly.
Battery cables and terminals should also be cleaned and inspected to make sure they provide a good electrical connection.
Synthetic motor oils can be a good choice for high output, turbocharged or supercharged engines, vehicles that are used for towing (especially during hot weather), or vehicles that are operated in extremely cold or hot climates. Synthetic motor oils, though several times more expensive than mineral-based motor oils, can improve fuel economy and provide longer intervals between changes. They also provide instant lubrication on start–up.
To help ensure dependable, trouble-free performance, replace your car's fuel filter approximately every 30,000 miles or as recommended in your vehicle's owner's manual.
For maximum fuel economy and peak engine performance, your spark plugs should be replaced every 30 months or 30,000 miles, unless your vehicle is equipped with 100,000-mile platinum tipped spark plugs.
Always replace burned-out fuses with ones of the same amperage (printed on the fuse) and note that if a fuse continues to "blow," you should have the circuit checked professionally by one of our technicians for defects.
If you can see cracks in your belts, it is time to have them replaced. We recommend replacing your belts and hoses at least every three to four years. If your hoses look swollen or soft that could be an indicator that they need to be replaced. However, hoses can deteriorate on the inside and if this happens there is no visual evidence that the hose needs to be changed.